Accurate as described, or it's on us.
You resell our phones sight-unseen — so you're betting on our grade. If a unit arrives below the grade it was sold as, dead on arrival, or not what you ordered, we re-inspect and make it right: replace, refund, or credit.
Every unit is IMEI-verified, 12-point tested and graded against our published A+/A/B/C criteria before it ships. If our grade was wrong, we correct it at our cost — including the return freight, prepaid, DDP.
Report on arrival within 14 days of delivery. The clock starts the day the carrier marks the order delivered.
Flag the specific serialized units that are off. The rest of the batch is untouched — you keep what's good.
You buy on the grade. If a unit's real condition is below the grade it was sold as, that's on us — not you.
The unit's actual condition is below the grade it was sold as.
Doesn't power on, or fails one of the 12-point functional tests.
Wrong model, storage, region or SIM-lock versus the order.
Borderline — still graded, but the condition is disputed within the band.
An equivalent serialized unit at the grade you ordered, with a new IMEI on your account.
Landed amount (goods + freight + duties) returned by bank transfer. No cards — bank only.
Applied to your account against your next proforma, usually the fastest path.
Approved returns ship back on our prepaid label. Duties on the return leg are settled by us. Refunds are based on the landed amount you paid — goods, freight and duties.