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There's no fixed platform-wide MOQ — you can mix models and grades in a single order. Some individual lines carry a per-line minimum, shown on the product before you add it to your cart.

Yes. Every unit passes our 12-point test and is graded before listing, and we can share representative photos on request. For large lots, contact your account manager to arrange additional pre-ship verification.

Yes — use Quotes in your account to request pricing on lines we don't currently list, or place a preorder for stock that's on the way. We'll confirm price and lead time before anything is committed.

We grade to a fixed rubric covering cosmetic condition, measured battery health, and a 12-point functional test. A unit fails its grade if any functional point fails. If a delivered unit isn't as graded, we re-inspect and make it right.

A+ is near-indistinguishable from new; A shows light wear; B shows moderate wear; C is fully functional with visible wear. All grades are IMEI-verified and battery-tested. See the Grading guide for the full rubric.

In-stock lines ship within a few business days of confirmed payment; the delivery estimate is shown on each line and at checkout. Backordered lines ship once procured, with an expected date confirmed by our team.

Everything is DDP (Delivered Duty Paid): freight, insurance, customs clearance and duties are already included in the landed total on your proforma. No separate freight or customs bill later.

The full per-unit IMEI manifest unlocks on your order the moment it ships, so your intake team can reconcile against the exact devices en route.

Payment is by bank transfer (wire) against the proforma invoice — we never take cards. Your units are reserved when you place the order and ship once we confirm the wire. Approved accounts may be offered credit terms.

We hold receiving accounts in several currencies. If you need to settle in another currency, reply to your proforma email or message your account manager.

You have a 14-day inspection window. Start a return from the order, flag the exact IMEIs, and we'll re-inspect. Approved returns are resolved by refund, replacement or credit.

Every return has a status you can follow in Account → Returns & RMA, from requested through approved, in-transit, inspected and resolved.