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There's no fixed platform-wide MOQ — you can mix models and grades in a single order. Some individual lines carry a per-line minimum, shown on the product before you add it to your cart.

Yes. Every unit passes our 200+ point diagnostic and is graded before listing, and we can share representative photos and videos on request. For large lots, contact your account manager to arrange additional pre-ship verification.

Yes — use Quotes in your account to request pricing on lines we don't currently list, or use Preorder on an out-of-stock model to add it to your order as a backorder. Our sales team confirms the price and lead time of backordered lines before they ship.

Used and refurbished smartphones — Apple, Samsung, Google Pixel, Motorola and more — plus tablets, including iPad, Samsung and Microsoft. We also supply laptops and other consumer electronics; ask your account manager for anything you don't see in the catalogue.

Almost the full Samsung Galaxy A, S, Note and Fold ranges; iPhone SE (2020 and 2022) and the iPhone 11 to iPhone 16 series; plus Google Pixel and Motorola. Live availability by model, storage, region and grade is in the catalogue.

iPad Air 1 and 2, iPad 6th to 11th generation, and iPad mini, among others. Check the catalogue for current stock, or ask for a quote on a model you don't see.

Yes — all our phones are unlocked. Lock status is also shown per unit on each listing and on your IMEI manifest.

Yes. Screen is an option on each listing, separate from the grade: Original, Compatible (a high-quality aftermarket panel, full-size or standard), or Burn-in (an original screen with slight burn-in). Pick the one your market needs — each is priced and stocked separately.

In Hong Kong and Shenzhen. Stock held in Shenzhen takes about 2–3 days to reach Hong Kong before it ships to you.

The catalogue shows live stock once your account is approved. If you'd rather work from a spreadsheet, your account manager can send our daily inventory list.

We grade to a fixed rubric covering cosmetic condition, measured battery health, and a 200+ point diagnostic test. A unit fails its grade if any functional point fails. If a delivered unit isn't as graded, we re-inspect and make it right.

A+ is near-indistinguishable from new; A shows light wear; AB is a mixed lot of A- and B-grade units sold at one price; B shows moderate wear; C is fully functional with visible wear. All grades are IMEI-verified and battery-tested. See the Grading guide for the full rubric.

No. The housings (the frame and back) on our phones are high-quality aftermarket 1:1 replicas, not OEM parts. The cosmetic grade describes their condition like any other part. Screens are different: every listing states whether the screen is Original, Compatible or Burn-in.

Every unit meets the minimum battery health of its grade (A+ 90%, A 85%, B 80%, C 75%). For iPhones you can specify battery health above 85% on your order, and 100% battery health is available on request for most models — except, for now, the iPhone 16 series.

In-stock lines ship within a few business days of confirmed payment; the delivery estimate is shown on each line and at checkout. Preorder lines within our monthly supply ship in about 2–3 weeks. Anything beyond that is confirmed with you by our sales team before you order it.

Everything is DDP (Delivered Duty Paid): freight, insurance, customs clearance and duties are already included in the landed total on your proforma. No separate freight or customs bill later.

We currently ship with FedEx and UPS. Your tracking number appears on the order once it ships.

From Hong Kong, shipments usually take about 2 days to reach the US.

Yes. Direct shipping from the US is available at a per-unit surcharge over shipping from Hong Kong — ask your account manager to quote it on your proforma.

The full per-unit IMEI manifest unlocks on your order the moment it ships, so your intake team can reconcile against the exact devices en route.

Payment is by bank transfer (wire) against the proforma invoice — we never take cards. Your units are reserved when you place the order and ship once we confirm the wire. Approved accounts may be offered credit terms.

We hold receiving accounts in several currencies. If you need to settle in another currency, reply to your proforma email or message your account manager.

Start a warranty claim from Account → Returns: paste the IMEIs (one or many — we find them across all your orders). Your warranty counts from the day you received each unit; a unit outside it can still be submitted, and your sales rep will review it. Flag the exact IMEIs and give a problem description with photos or videos. Once technical support confirms the problem, we offer a local repair (we bear a reasonable cost), a return for repair, a replacement of the same model and grade if we have stock, or a return for a bank refund or a credit note against your outstanding balance. Every device version gets the same options. For an appearance issue reported within 14 days of receipt, we first offer a credit for you to keep the unit.

120 days from the date you receive the unit, for refurbished and second-hand devices alike. Some accounts have agreed a different term; yours is shown on every claim in Account → Returns & RMA, and each unit on a claim shows the date its warranty counts from and whether it is still inside it.

Every claim has a status you can follow in Account → Returns & RMA, from submitted through approved and processing to completed. Once it's approved you'll find the return address and shipping method there, and after the unit arrives we inspect it within 14–21 working days.

We are Infinity A Grade (IAG), based in Hong Kong, with offices in Hong Kong and Shenzhen.

Hong Kong: Flat 4B9, Block B, 4/F, Meyer Industrial Building, 2 Chong Yip Street, Kwun Tong, Kowloon. Shenzhen: Room 1819, Jianyi Building, No. 3 Zhenxing Road, Futian District, Shenzhen, Guangdong 518031, China.

Yes. Ask your account manager, or message us from the Contact page, and we'll send it over.